Maintained daily operation logs compiling error correction orders where needed. Met the expected goal of 85% service level agreement with completion customer support tickets which has a positive effect of customer satisfaction. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Postal Supervisor and Operation Management Candidate should be properly created. Supervised personnel off site on a seasonal basis for other contract customer working closely with them for all labor and manpower needs, Developed Warehouse management systems working closely with existing system users for future use and implementation (Maximo and TRAC), Supervised more than 30 people across multiple value streams, Created ad campaign to recruit initial wave of new hires, Interviewed and hired first round of hourly associates, Trained and supervised all material handlers (equipment operators), Created inbound/receiving process from zero inventory to 80% capacity, Coordinated and set up new facility assets prior to go live, Drive performance metrics for Receiving, Put away, Picking, Replenishment and PTL (put to light), Perform drug screenings, accident report outs, track and maintain hourly payroll, Ensured compliance with all mandatory state and federal regulations, Performed all state and federal reporting, Preparation of and accountability for department budget, Employee coaching, performance evaluations and disciplinary action when necessary. Supervised 25 + associates within a 450,000 sq. Managed a team of 15-20 representatives taking inbound phone calls. Production Supervisor Resume Statements. Managed CPU (cost per unit) and PPH (pieces per hour) for the company on a daily basis. Supervised and planned unloading trailers within production goals and heightened damage control. I monitor and assist with call backs to prevent wire fraud. A maintenance supervisor has an extremely important job as he is responsible for the implementation of a maintenance program. Provided staffing evaluations and hiring recommendations, resulting in acquisition of 50 full-time customer service and retention agents. Maintained excellent relationship with Union leadership. The jobseeker in our operations manager resume sample uses numbers and percentages with statements such as “grew company market share by 25% in just 6 months.” Use this same tactic to paint a clear picture in prospective employers’ minds of how you might succeed and help their company if they offer you the job. Production Supervisor. Ensure company policies are communicated, applied, and enforced, daily pre-shift meeting, monthly safety meeting. The Best Supervisor Resume Samples 9985 Search Results. Communicated with the customer and site management teams to ensure compliance of current customer requirements, forecast future requirements, and assist in the development of work processes to meet the customer needs. Tailor your resume by picking relevant responsibilities from … Effectively leading a team of 27 Sales Support Planners through project installations of cooler, venders and fountain equipment. Reviewed and analyzed reports, records and directives. Lead a team of 20 assembler's in the assembly of Nike Golf Clubs. Briefed visiting dignitaries concerning curriculum and instructor development. Provide administrative support to Transportation Department, including new stores off site delivery audits with visit to store. Ensured the associates have proper access to the necessary tools to perform their assigned duties and that tools are routinely inspected and maintained. Skills : Fire Safety, Carpenter, HVAC, Painter, Maintenance. Ensure that all freight is moved in a manner in which it is safe and damage free while ensuring the daily motor moves are met among drivers, and dock workers. Processes daily re-order reports via JD Edwards's computer software program. Responsible for supervision, development, and coaching of Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. Resume Details. Developed and built key cross-functional relationships with senior officials outside the district to ensure command success. Oversaw project of replacing all production and administrative PCs and upgrading to a new operating system. Plan and monitor daily staffing schedules to support operational demands. Manually key prices on the register keyboard. Managed workload to have design documents issued early which generates revenue sooner. Responsible for scheduling vehicles maintenance with vendor. Direct the necessary daily activity to ensure a safe, secure, clean facility. Plans, distribute, and monitors the route for work shift in order to ensure that costumer's receiver their packages and freight by the scheduled delivery date. Maintained high quality scores averaging 100% for all 4 quarters in FY2014. Oversee all aspects of 2 Red Cross facilities in the Central East Oregon district, Provide Logistical Support and inspected Safety Plans of over 11 subordinate units and 27 separate teams totaling over 1900 Soldiers displaced throughout the country of Iraq. Plan work schedules for front desk agents. Coordinated and supervised the daily and weekly activities that occurred within assigned area of the location/operation. This is a real resume for a Operation Supervisor in Corinth, Mississippi with experience working for such companies as Saddle Creek Logistics, Lacosta Warehouse Management, Warehouse Specialists. Kept overtime expenses significantly under budget while maintaining objectives. Understand SAP basis and how to utilize to the clients advantage, monitor progress, execution, recording and advising team members and management on adjustments. Received high marks on management issued performance reviews with proven strengths in Teamwork, Communication, Efficiency, Organization and Dependability. Identify equipment concerns related to allocation, maintenance and life cycle, Maximized efficiencies, increasing ability to house an additional 20% of inventory at primary location, Provides monthly associate reviews, providing valuable insights and coaching to all staff members, Controls all inventory movements between multiple locations to minimize shrinkage and ensure the safeguarding of all company assets, Creating order and functional viability from the heavy volume of product received while working at our outlet location, including management of a secondary offsite facility. Managed the daily operation of filling product orders, old and new line sets, for over 1150 Gymboree stores (C8, Gymboree, Outlets and JJ). Created and managed weekly schedule for up to 50 employees. Plan with customers to address concerns and foresee problems with the pickup and delivery of their freight. Especially considering you have such a short time to impress anyways. Hired as an AR Specialist 1 but was promoted from within team to Operations Supervisor in June of 2012. Responsible for developing P/T Supervisors to make them promotion ready. Inspected all dining rooms for cleanliness, staff hygiene, proper portion control; requests repair or replacement of equipment; requisitions, stores, and inventories dining room supplies. The job duties listed on the Operations Supervisor Resume include – performing administrative functions, executing and planning budget of the department, overseeing department inventory, revamping the department to upgrade, formulating effective strategies to enhance financial welfare, developing measures to motivate … Operation Supervisors work in a variety of organizations and are responsible for monitoring staff performance, planning budgets, maintaining inventories, taking disciplinary actions when necessary, improving customer satisfaction, and overseeing implementation of procedures. You may also want to include a headline or summary statement that clearly … Supervised the work of office employees to ensure adherence to quality standards and meet all deadlines, prepared procedures, and corrected errors or problems for 8 direct employees. Managed proactive and reactive customer retention teams by developing, Coached and mentored site supervisors, team leaders, and retention agents to. All reporting and communication with customer was done through VTS/7-ll system and IMS, Management Console systems. Supervise the safety and production of 25+ employees and 50+ seasonally in the logistics pick, pack and ship environment focusing on daily customer turnaround objectives. Motivated and coached large teams and conducted one-on-one training to enhance employee job knowledge. It’s the one thing the recruiter really cares about and pays the most attention to. Adept leader who demonstrates the ability to clearly and concisely articulate ideas. Managed and supervised multiple departments within the Distribution Center's Operations. Performed training and mentoring of staff from diverse backgrounds across a broad array of topics. Processed and administered monthly performance reviews to all direct reports. Responsible for maintaining Driver Qualification Files, (JJ Keller). Including sending out invoices, following up with clients, and ensuring all records are kept in accordance with Concord regulations. Operation Supervisor. All rights reserved. Created Data Entry Guides to streamline processes and maximize production, Proposed, wrote, and implemented Quality Control checklists and procedures, Administered monthly scorecards and annual performance reviews, Created Customer Retention, Follow Up & Business Replay Card Departments, Exceeded annual sales goals while achieving minimal employee turnover. Drove a team to achieve company initiatives and achieve a high level of productivity. Manage; train the business process for all product picking, packing and shipping. Spearheaded a Safety Committee that was successful in eliminating work related injuries and workman compensation claims. Assist in planning and coordination of over 50 driver routes ensuring the best possible geographical coverage. A Floor Supervisor’s job varies according to the need of the employer. Job Types. Administered vehicle safety training program and conducted accident investigations. Resolve customer issues with the highest degree of expertise. Operations Supervisors are responsible for the execution and planning of the budget of a particular department within the company, as well as overseeing the company's inventory and developing measures to both motivate employees and undertake office management. Handled employee attendance including processing requests for time off, systemically processing PTO and delivering corrective action for excessive absenteeism. For: Operation Supervisor Resume Examples. Effectively managed payroll and expenses. I supervise two employees that process our daily operation reports. Conducted monthly team meetings and supervised in-services lead by my team lead. Created standard operating procedure documents for multiple functions. Work Experience in Your Operations Supervisor Resume The section work experience is an essential part of your operations supervisor resume. Maintained safety, housekeeping and maintenance standards. Project was successfully launched in July 2014. Daily contact with customers, salespeople, customer service coordinators, service providers, accounting and billing, quality, customer assistance, and van line and agency personnel, Prepared written work instructions and standard operation procedures for hourly. Provide operational support in the integration of SAP infrastructure. Coordinate with all employees at the beginning of every shift to determine operational needs for that shift. Cut the cost of transportation services by 15%. This resume is a sample for the post of Floor Supervisor. Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management. Developed Operations Training Program and Instructor Development Course, the primary instructorcertifying program for all Customs and Border Protection instructors. Developed and maintains accuracy standards to ensure unit inventory integrity. Supervisor. I serve as a key liaison for branches. Find out what is the best resume for you in our Ultimate Resume Format Guide. Supervisor Job Seeking Tips. Calculated the volume that is shipped, received, encoded, and sorted each night. Gained broad expertise in warehousing, cross-docking, LTL, OTR, next-day airfreight and border crossings. Won the Presidential award, highest award attainable, for 2013 within the first year of commencement. Overseeing and coordinating with managing supervisor in planning, analyzing, and evaluating safe work methods to improve the performance of all individuals on the team. Responsible for the day to day activities in the receiving, inventory control, repack, and returns departments. Responsible for the Annual Hazmat Certification of all employees, Following up to ensure we are OSHA compliant on the moving belt procedures, Oversees the Temporary Alternate Work (TAW) program designed for injured employees that cannot perform their regular duties. Operation Supervisor Resume Samples 4.7 (52 votes) for Operation Supervisor Resume Samples. Project management and effective communication are important operation supervisor skills. Aided AGM with our yearly internal audit to ensure all policies and rules are being enforced and used on a daily basis, which resulted in an almost 4% increase over last year's audit. The Top 10 Skills of Effective Operations Managers Published on August 3, 2015 August 3, 2015 • 167 Likes • 13 Comments Facilitated and conducted a training seminar for upper Management and targeted departments within Operations on the new WMS systems and processes that were to be implemented in the near future. Requirements – Knowledge, Skills, and Abilities – for Shift Supervisor Job Prepared the plant production line operation for quarterly internal and external safety and package handling audits. Maintain and repair watercraft, performing general mechanical work as opposed to working on a specific system. Work in conjunction with other departments to evaluate processes and procedures that can improve efficiencies within the Customer Care Center such as Error Handling, Outlet Maintenance process, etc. Responsible for International department, loading and proper handling of all packages. Supervised, and trained a 20 person operations staff in the identification of customer requirements and oversaw the development of appropriate work processes to meet customer needs. Including: receiving, sterile release, cycle counts, repacking, returns, department performance tracking, training and development, warehouse space utilization, and product life cycle. Managed operations for four logistical functions: Small Sort, Unload, Metro Unload, Irregular System. Addressed negative customer feedback immediately. Specializing in knowledge of process, and procedures of Warehouse ManagementSystems (WMS). According to Education Portal, employers need operations supervisors with work experience in their specific field. © 2020 Job Hero Limited. As well as ensuring that the loading targets are reached for that work day. Equipment, furniture, staff moved over the course of one weekend with no lost production. Eligible candidates come from various educational backgrounds and have management experience. Maintaining a safe, organized, and clean environment. Developed annual work plans and provided regular performance feedback. Researched and reviewed procedures for more economical improvement of foodstuffs, supplies and services. Job Description of an Operations Supervisor. Extensive experience directing Production, Quality, Safety and Cost Control for large production area. Maintaining all business and department procedures, Managing product life cycle within the warehouse, Participated in yearly budgeting planning for the Distribution Center, Collaborated with various departments within the organization on projects, Supported continuous improvement and cost savings measures. A minimum of an Associate’s Degree is required, a Bachelor’s Degree is preferred. Develop strategies to decrease customer support requests by 8 % and increased first call resolution for front line associates. Responsible for overseeing several functions within lockbox meeting daily customer deadlines. Responsible for training all new hired employees using safety procedures and effective production processes. Resume » Supervisor Resume » Operations Supervisor Resume Operations supervisors are important members of an organization and they skills are play a vital role in the success of the business. Acts as the point-of-contact between the customer and DynCorp management in the absence of the Site Management. Served on a special taskforce that was assigned the task of creating and implementing a new WMS and Allocation, Order entering and Forecasting system for the Distribution Center's Operation. Managed day to day operations of an "in-house" equipment management program for a 120 bed hospital. Most recently: Managed the operational activities of a variety of functions pertaining to insurance filing including front end errors, charge monitoring, reimbursement trending, payer issues, and overall metrics of accounts receivable. Implement and manage security and loss prevention procedures. For more information on what it takes to be a Operations Supervisor, check out our complete Operations Supervisor Job Description. Lead the team to successfully complete over 80,000 equipment movement orders in the states of Georgia Florida, Louisiana and Tennessee. Created a new process to house revisions with the use of a database which eliminated multiple emails and provided a centralized storage location. Managed personnel actions, reassignments, and awards for 79 managers. Result-oriented professional with over 8 years of experience supervising production processes in a manufacturing firm. Planned and organized daily production meetings with regional Management. Primarily responsible for the onboarding process and lift truck certification for all new hires. The resume for this job needs to be as … Routine duties: monitored production, conducted interviews, approved time sheets, reprimands, mentoring and conducting company evaluations every 6 months. Not every Operation Shift Supervisor resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Oversaw quality control and ensured employees were processing questionnaires according to company requirements; resolved issues regarding incomplete questionnaires. Paraprofessional. Set and monitor productivity, safety and service for all drivers and dock workers on said shift. Responsible in leading over 50 individual delivery routes providing quality next day delivery of office products daily. Have planning and consulting skills with knowledge of project management and process improvement, good networking knowledge and problem solving skills. Serving as an active member to manage and organize daily production schedules with the managing supervisor. Accomplished a combined 9.7 days to deliver (cycle time) against a goal of 10 days to deliver. Communicated with all inbound and outbound aircraft within radius of Oâ Hare Airport for ACA using the FIDS, Flight Track, Flight Explorer and ARCAS systems. Organize and schedule all necessary resources to accomplish the work shift. Conferred with managers and supervisors to obtain data required for planning activities including new commitments, status of work in progress, and problems encountered. Supervised Food Service Supervisors in the direction of operations and services of all dining rooms in a large institution. Perform back office functions in Accounting and supervise Housekeeping department when needed. District recruiting supervisor for a seven state, 393,000 square mile area of operations. Train teller staff in all aspects of customer service including performing transactions, sales and handling difficult situations with customers to consistently meet [company name]'s customer service standards. Took orders from customers quickly and efficiently at counters or drive-thru windows. Supervise completion of inventory control on a quarterly basis and verify balance of funds and material; successfully passed internal and external audits of inventory control for the past seven years. Track and analyze service issues and implement performance improvement processes to improve future service delivery. Participated in bank disaster implementation procedure committee. Logistics Supervisor Job Description, Duties, and Responsibilities. Orchestrated and performed multiple audits increasing company IPLD efficiency by 97%. Provided work direction, resolved problems, and set deadlines to ensure timely completion of work. Conducted weekly production meetings for production goals and resolution/prevention of any bottlenecks. Reduced labor costs to maximize efficiency. Beat revenue budget by 19% (over $100,000) in FY2014. Trained and led team members, encouraging positive collaboration. Supervised a multi-functional team of twenty eight Engineering Assistants and Assignment Administrators who issue and revise design documents for various types of circuits. Always write your lists in bullet point format. Responsible for tracking inventory and creating purchase orders for hotel suppliers based on hotels budget. Managed over 100 missions monthly and provide procedures, Responsible for management and support of capital and operation-maintenance budget ($100M), Ensured maximized job control productivity through reportable monitoring and feedback to superiors, Designed a planned to track missions, movement of equipment and personnel under policies, Coordinated and expedited the flow of product to shipping, Analyzed and revised shipment plans as required or needed to ensure store service, Researched all store shipments issues from miss ships / shortages / driver issues and anything else related to a store delivery, turning over all findings to L.P. for closer, Assisted in our WMS DC upgrade / conversion May 2012 with training / brain storming and implication of policies and producers, Working with all management to maintain and improve our Shuster audit / our Safety on a daily basis. Directly responsible for the leadership and management of 200 recruiters and support staff and 50 recruiting offices across the district to achieve monthly recruiting goals. Resume Format for Operations 5 year experience in smooth running of day-to-day organizational activities, analyzing statistics and devising strategies for improvement. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Increased employee retention by 10% for 2014 by establishing an effective mentorship and orientation program. Responsibilities that are listed on Operations Supervisor sample resumes include supervising sales support team members on processing shipments, managing all operations issues, and making key decisions about stock control. Accredited 5 Border Patrol Academy courses through the Federal Law Enforcement Accreditation, Crafted budget in excess of $50.000.00 for training of all agents and accreditation, maintaining adequate. I supervise daily wire operations, ensuring that we are adhering to our policies and mitigating operational risk. Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training. Scheduled employees to meet production plan. Worked directly under the V.P. Increased on time deliveries and correct shipments by 5%. Worked on several projects relating to increasing productivity and creating productivity standards. Employers expect an operation manager to be able to supervise clerical employees while also handling certain company records. Based on monthly reports I focused team on what payer or age bucket to work. Efficient with10-keypad. Developed and implemented a strategic work process that streamlined the Allocation, Document Control, At Once Departments. Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training. Established and communicated performance expectations utilizing Performance Management System. Performed daily internal and external computer system analysis to ensure productivity goals are not impaired by faulty equipment. Instituted bi-weekly managers brainstorm meetings to help improve consistency amongst teams and to improve efficiency with staff. Performing other duties as instructed by management. Provide coaching, create and implement written action plans and deliver employee performance appraisals, Facilitate and deliver training as required under department guidelines. Oversight of 12 civilian contractors, 7 laborers and 10 security personnel to facilitate 24/7 Mayor Cell operations. Established and maintained effective employee relations, provided guidance and mentored team members. Assisted the front office with all guest issues, and daily operations. Responsible for creating and overseeing daily, weekly, and monthly individual and team sales goals ; Provided leadership, coaching and performance management to team of sales representatives related to proper methods of customers relationship … Assist the General Manager of a 134 room hotel in running the day to day operations of the Rooms Division, comprised of the Front Office, Housekeeping, Engineering, Security and Laundry departments, which totaled 49 employees. Sample Operations Manager Resume Objectives Include the name of the company in your objective statement to show prospective employers that you are serious about a job with their organization. Oversaw the process of the tracking of all incoming and outgoing departmental mail, Provided individual staff members with one on one communication of Mid-year and End of the Year Performance Reviews and Ratings and in doing so addressed their strengths, weaknesses and areas available for growth and improvement, Participated and played an active role in the initial hiring process, placement and training of new employees within the department. Management responsibilities for up to 55 + Hourly Associates from Daily staffing / Performance accountability / Safety accountability / Quality accountability / Coaching and Training. A staff of 300 processing 10,000 items per day across three shifts. Served on User Acceptance Team providing support software testing, proving to reduce or eliminate change request and drastically reduce project cost. Ensured directives, rules and procedures are communicated to all ground and operations' staff. Utilized E-Port Consumer Information systems to retrieve consumer credit reports and uploaded to Chase Home Loans Lender Live database. A proven leader and motivator for associates training, and development of the workforce; Organize and lead the focus on improving on time loading of date coded temperature control dairy products for 7/Eleven, Walgreen, Circle K stores. I am very well trained with Fiserv Premier, including: Director, Navigator, BPM and Teller Insight. Ensured logistics and operations excellence by securing over-the-road transportation for UPS customers. Communicated with customers, drivers, postal clerks, and other facilities to ensure quality and accuracy of service. Resolving customer complaints or referring complaints to the Store Manager for resolution. Works with Distribution department to oversee orders so that can be process in a timely manner, Implements various Kaizen projects to improved processes within the facility, Performed evaluations and gave feedback to hourly associates. In this CareerStint article, we focus our attention on a resume for a building maintenance supervisor. Provide support to the terminal by certifying all Hazardous Material being transported by flight. Perform tasks to assure service level standards, contractual requirements and adherence goals are met - Operations Supervisor managing a team of 18, Direct supervision for a team between 15 - 40 warehouse temporary employees, which is dependent on seasonal demands. And correct shipments by 5 % Premier, including: Director, Navigator, BPM and teller.. Or drive-thru windows maintaining objectives ensure their compliance with all company policies followed. 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Score from 82 % in FY2014 certification for all product picking, packing shipping... Extensive experience directing production, quality operation supervisor resume safety and package handling audits oversight of 12 civilian,. Efficiency and cost control for large production area maintenance of structures, grounds, dining facilities, improvements... Functions to ensure that operations staff executes service agreements above customer 's standards for! Team members writing process managing and maintaining excellent customer service representatives per year on specific! Throughout organization maintained department operating budget within set parameters oversee a staff of seven in day-to-day and long-term assignments which. Health benefits 's in the use of a database which eliminated multiple emails and provided performance. The one thing the recruiter really cares about and pays the most attention to by using ’. 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